Feedback & Complaints

Your feedback helps us improve. Everyone has the right to raise a concern and to be treated with respect.

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We welcome your feedback

Community Empowerment Ltd is committed to providing respectful, person-centred support. We welcome compliments, suggestions and complaints — all help us do better.

How to give feedback or make a complaint

You can contact us in whichever way is easiest for you:

Phone: 03 7048 2932
Email: admin@communityempowerment.org.au
Online: use our contact form and select “feedback” as the reason.

What happens next

We will acknowledge your feedback and treat it seriously and confidentially. If you make a complaint, we will look into it fairly and let you know the outcome. Raising a concern will not affect the support you receive.

External options

If you are not satisfied with how we handle your complaint, you may be able to raise it with a relevant external body. We can help point you towards the appropriate avenue.