Privacy Policy

Draft for review. This is professionally structured placeholder content. Community Empowerment should review and finalise it — including any legal wording — before the site goes live.

Community Empowerment Ltd (“we”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

We collect personal information you provide through our support, referral and contact forms, such as your name, contact details, suburb and a description of your circumstances. For referrals, we may collect information about the person being referred and any documents a referrer chooses to attach.

Why we collect it

We collect this information only to respond to enquiries, assess and coordinate appropriate support, and communicate with you. We do not sell your personal information.

How we store and protect it

Submissions are transmitted over encrypted connections (HTTPS) and stored in a secured database with access restricted to authorised staff. Uploaded referral documents are held in private storage and are never publicly accessible; they can only be retrieved by authorised staff through short-lived, authenticated links.

Consent

We ask for your explicit consent before you submit information through our forms. You can withdraw consent or ask us to update or delete your information at any time by contacting us.

Analytics

We may use privacy-respecting analytics to understand how the website is used. We do not send personal or case information (such as names, dates of birth, contact details or referral descriptions) to analytics services.

Access, correction and complaints

You can request access to, or correction of, the personal information we hold about you. If you have a privacy concern, please contact us using the details below, or see our Feedback & Complaints page.

Contact us

Community Empowerment Ltd
Phone: 03 7048 2932
Email: admin@communityempowerment.org.au